The Quipping Point

Innovation Can Take Care of Itself

by Richard Wells November 10, 2009 07:20
Concerns about reform discouraging innovation in healthcare are greatly exaggerated. In fact, they aren't even real. [More]

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Those Awkward Middle Years

by Richard Wells October 27, 2009 07:22
Sometimes the Internet seems like an unruly teenager. But don't worry, it will grow out of it. [More]

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And the (Fill in the Blank) Award Goes to…

by Richard Wells October 13, 2009 12:41
Sometimes awards seem like more trouble than they are worth. And other times, they aren't worth much at all. [More]

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Crisis Communications is No Joke

by Richard Wells October 2, 2009 15:03
David Letterman's handling of an extortion plot against him is an almost textbook example of good crisis communications. [More]

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Is it Possible to be Overexposed?

by Richard Wells September 24, 2009 16:07
Some pundits now complain that President Obama is too much in the public eye. Is that even possible? [More]

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The Sorry State of Apologies

by Richard Wells September 16, 2009 08:13
A well-expressed apology can be an important component of a business's relationship building with customers. It's too bad we have so few role models for how to apologize properly. [More]

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Just Because You Can Doesn’t Mean You Should

by Richard Wells September 2, 2009 13:18
Businesses must be thoughtful about pursuing the latest communications trends on the Internet. Communicating in the wrong medium can be harmful to your brand, as a video channel on the New York Times web site demonstrates. [More]

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Knowing the Unknown Unknowns

by Richard Wells August 24, 2009 09:13
Know matter how much you think you know about your customers, market research is vital to confirm what you do know, and, more importantly, to discover what you don't know. [More]

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Healthcare Reform and the Unintended Consequences of Hospital Advertising

by Richard Wells August 11, 2009 08:16
When the facts say otherwise, why do so Americans think our system of healthcare is the best in the world? A generation of hospital advertising could be part of the problem. [More]

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You Think You Work Hard? Try Hauling Lobsters.

by Richard Wells August 3, 2009 16:09
A day hauling lobster off the coast of Maine is a helpful reminder about what real physical work is. [More]

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